When you are purchasing coaching services from Embracing Menopause the following terms and conditions apply.
Personal Training, Nutrition and Life Coaching
Personal training, nutrition and life coaching is a confidential two-way process between the trainer/coach and the client, built on trust, honesty and respect. It is an active process.
Role of life coach
Renata will:
· Be non-judgmental, objective, honest and open throughout the coaching relationship
· Encourage and challenge the client to take responsibility and focus on moving forward positively
· Provide a safe and supportive environment for clients to work through their feelings and explore strategies for change and development
· Support the client during their coaching journey
· Listen carefully, question and use coaching skills to help the client work through issues arising and create stepping stones towards their desired outcomes
· Observe confidentiality unless consent is given to disclose information, or disclosure is required by law
· Be honest with the client where an issue cannot be dealt with through coaching
Role of client
The client:
· Will be ready and willing to work openly and honestly with Renata
· Understands that coaching is an investment in their future, and wants to move forward positively
· Is open to challenges to their thoughts, ideas and mindset
· Is open to feedback and support and will create the time and energy to participate fully in coaching
· Is ready to make positive changes and to take conscious control of their life and future
· Understands that they have sole responsibility for making important decisions in their life
· Understands that Renata is not a psychotherapist, psychiatrist, counsellor or medical professional, and that coaching is not a substitute for professional mental health care or medical care, and is not intended to diagnose, treat or cure any mental health or medical conditions
Role of Personal Trainer
Renata Will:
· Setting realistic and achievable fitness goals based on the client's aspirations and physical condition
· Conducting initial assessments to understand a client's current fitness level, health history, and goals
· Designing individualized exercise programs tailored to the client's specific needs, preferences, and fitness goals.
· Adapting workouts as clients progress and their fitness levels improve.
· Teaching and demonstrating proper exercise techniques to ensure clients perform movements safely and effectively.
· Providing feedback on form and making necessary corrections to prevent injuries.
· Offering encouragement and motivation to keep clients focused and committed to their fitness journey.
· Holding clients accountable for their workouts and overall lifestyle choices.
· Regularly assessing and tracking clients' progress through measurements, fitness tests, and other relevant metrics.
· Adjusting workout plans as needed to ensure continued progress.
· Providing education on various aspects of health and fitness, including the benefits of exercise, proper nutrition, and the importance of rest and recovery.
· Empowering clients with knowledge to make informed decisions about their health.
· Being flexible and adaptable to the unique needs and circumstances of each client.
· Modifying workout plans in response to any injuries, limitations, or changing goals.
· Establishing clear and open communication with clients to understand their preferences, concerns, and feedback.
· Being an effective communicator to ensure clients understand and follow the prescribed fitness program.
· Staying updated on the latest fitness trends, research, and industry developments.
· Pursuing certifications and continuing education to enhance knowledge and skills.
Role of client
The client:
• Clearly communicate personal fitness goals to the trainer, including both short-term and long-term objectives.
• Be realistic and specific when setting goals to help the trainer design an effective and tailored program.
• Maintain open and honest communication with the personal trainer regarding any concerns, limitations, or changes in health status.
• Provide feedback on the effectiveness of the workout program and any challenges faced.
• Adhere to the workout schedule and consistently attend training sessions.
• Commit to making lifestyle changes that support the fitness goals, including dietary adjustments, sleep, and stress management.
• Put forth consistent effort during training sessions, giving 100% to each exercise and pushing personal limits.
• Actively engage in the training process, asking questions, seeking clarification, and expressing preferences or concerns.
• Take personal responsibility for motivation and mindset.
• Cultivate self-motivation to stay committed to the fitness journey, even when faced with challenges.
• Be open to adjustments in the workout program based on progress, feedback, or changes in personal circumstances.
• Embrace new exercises and approaches suggested by the trainer.
• Recognize the importance of rest and recovery in the overall fitness plan.
• Communicate any signs of fatigue, soreness, or potential overtraining to the trainer.
• Understand that achieving and maintaining fitness goals is a long-term process.
• Be committed to making fitness a consistent part of the lifestyle beyond the initial training period.
Role of Nutrition Coach
Renata Will be:
· Conducting comprehensive assessments of the client's current dietary habits, nutritional needs, and health goals.
· Collaborating with the client to set realistic and achievable nutrition goals.
· Designing personalised and practical nutrition plans that align with the client's goals, preferences, and lifestyle.
· Adapting plans as needed based on the client's progress and feedback.
· Providing education on nutrition principles, including the importance of macronutrients, micronutrients, hydration, and overall dietary balance.
· Empowering clients to make informed food choices and understand the impact of nutrition on their health.
· Assisting clients in making sustainable behavioural changes related to their eating habits.
· Addressing emotional and psychological factors influencing dietary choices.
· Offering guidance on meal planning, portion control, and food preparation to ensure clients meet their nutritional needs.
· Helping clients develop practical strategies for grocery shopping and cooking.
· Addressing specific dietary needs, allergies, or restrictions and developing nutrition plans that accommodate these requirements.
· Providing alternatives and substitutions to ensure a balanced and enjoyable diet.
· Establishing regular check-ins to monitor and assess the client's adherence to the nutrition plan.
· Tracking progress, making adjustments as necessary, and celebrating achievements.
· Offering ongoing support and motivation to help clients stay committed to their nutritional goals.
· Providing encouragement during challenging periods and helping clients navigate obstacles.
· Sharing relevant information to create a comprehensive and integrated support system.
· Staying informed about the latest nutrition research, dietary trends, and health-related developments.
· Pursuing ongoing education to enhance knowledge and provide evidence-based guidance.
Role of client
The client will:
· Clearly communicate personal health and wellness goals, dietary preferences, and any specific concerns or challenges to the nutrition coach.
· Provide accurate and honest information about current dietary habits and lifestyle.
· Actively engage in the nutrition coaching process, asking questions, seeking clarification, and expressing any uncertainties.
· Take responsibility for implementing the recommended dietary changes and strategies.
· Clearly define and articulate short-term and long-term nutritional goals.
· Collaborate with the nutrition coach in setting realistic and achievable objectives.
· Adhere to the nutrition coach's recommendations and guidelines.
· Implement dietary changes consistently and make a genuine effort to follow the prescribed nutrition plan.
· Provide regular feedback on the effectiveness of the nutrition plan and any challenges faced.
· Update the nutrition coach on changes in lifestyle, preferences, or health status that may impact the nutritional approach.
· Take personal responsibility for dietary choices and adherence to the nutrition plan.
· Acknowledge both successes and setbacks, and use them as learning opportunities.
· Keep track of food intake, portion sizes, and any relevant dietary information as requested by the nutrition coach.
· Monitor personal progress and share this information during check-ins.
· Embrace a positive and open mindset toward making sustainable dietary changes.
· Recognize that achieving nutritional goals is a gradual process that requires commitment over time.
· Seek clarification from the nutrition coach on any aspects of the plan that may be unclear.
· Address any uncertainties or challenges promptly to ensure effective support.
· Integrate nutritional recommendations into daily life, considering factors such as work, social events, and personal routines.
· Explore practical ways to incorporate healthier food choices into various situations.
· Understand that nutritional changes are often part of a long-term lifestyle adjustment rather than a short-term fix.
· Commit to sustaining healthy eating habits beyond the duration of the coaching relationship.
Sessions schedule
The sessions schedule will be agreed between the client and Renata.
Training and Coaching investment
The investment for training and/or coaching will be agreed between the client and Renata. Renata will confirm the investment in writing, usually via email.
Payment terms
Payment can be made by bank transfer (as set out on invoice), or as agreed with the client in advance of the first session.
Fees are payable in advance of coaching sessions unless otherwise agreed. Where a payment schedule is agreed, this will be set out on the invoice to the client.
Where payment has not been received by Renata in advance of a session Renata is not obliged to provide the session.
Where a client requests a receipt, this will be sent by email unless otherwise requested.
Scheduled sessions
It is expected that scheduled sessions will begin at the agreed time. Any sessions which begin after that time due to late client arrival for whatever reason cannot be extended beyond the agreed finish time.
In the case of a situation beyond the client’s control, please contact Renata as soon as possible on 07796457191.
Between sessions
The client will leave each session with an action plan designed to help them focus on moving forward positively. Renata may ask the client to undertake certain tasks or exercises between coaching sessions. There is no obligation on the client to complete these, but not doing so may slow the client’s progress and impede their ability to move forward.
Where email and/or telephone support is agreed as part of a package, Renata will be available to the client, within reason, by email/telephone in between scheduled sessions. Renata will endeavour to reply to emails/messages as promptly as possible, within usual business hours.
Cancellation policy
If the client is unable to attend a scheduled session, please let Renata know as soon as possible, and at least 48 hours in advance in advance of the scheduled session. Renata will try in good faith to reschedule the missed meeting.
If the client simply fails to attend a scheduled session or does not give the required notice of at least 48 hours, Renata reserves the right to retain the fees paid.
In the case of serious accident, emergency or other situation beyond the client’s control, please deal with the situation first, and then notify Renata at earliest convenience. Renata will follow up typically within 24 to 48 hours of the missed appointment.
If for any reason, Renata needs to cancel an appointment, 5 days’ notice will be given (if possible) and an alternative time will be offered.
Holidays
Renata will give at least 2 weeks’ notice of any planned holiday dates during which she will be unavailable.
Termination
Either the client or Renata may terminate this agreement at any time with one week’s written notice.
If the client wishes to cease coaching with Renata, Renata will refund to the client any pre-paid fees for any scheduled appointment, providing that the required notice had been given.
If Renata wishes to terminate the coaching relationship, then, as far as possible, Renata will explain the reasons to the client, and refund to the client any pre-paid fees for any scheduled appointment.
Confidentiality
Any personal information shared with Renata by the client as part of the training/coaching relationship will be treated as confidential. It will not be disclosed to a third party without the client’s prior consent, except where required by law or where action might be necessary to prevent harm to the client or someone else.
Renata will not disclose the client’s name as a reference without the client’s consent.
It is, of course, not possible to protect the confidentiality of information that is transmitted electronically through emails and computers connected to the internet that do not utilise security or encryption protection.
Where consultations are conducted in a group format, the Client agrees to maintain the confidentiality of all information communicated to the client by Renata and Renata’s other coaching clients.
Liability
Renata’s personal training and nutrition and life coaching is provided with all reasonable care and skill. Subject to that, Renata does not accept any liability to the client, and gives no warranty as to what outcome the client may achieve as a result of Renata’s coaching. The client is responsible for the actions he/she takes or does not take following the coaching received by the client.
To the extent permitted by law, Renata’s maximum aggregate liability in acting for the client is capped at what is recoverable by Renata under her professional indemnity insurance cover from time to time. A copy of the relevant policy is available on request.